Refund Policy

This Refund Policy applies to paid subscriptions and eligible paid add-ons purchased for GreenKhata. It explains when refunds may be requested, how requests are processed, and what happens to your account after an approved refund.

This policy should be read together with our Terms & Conditions and Privacy Policy. In case of a conflict with mandatory statutory rights, applicable law prevails.

A standard subscription refund may be requested if all of the following conditions are met: (a) request submitted within 7 calendar days of initial paid activation, (b) account usage has not exceeded 30 generated invoices in the first billing cycle, and (c) this is your first paid subscription cycle on the account.

Renewals, upgrades used beyond fair trial thresholds, and materially consumed usage credits may not qualify under the standard window unless required by law or approved as a documented exception.

To request a refund, contact support@greenkhata.ai from your registered account email with subscription details, invoice reference, payment date, and reason for request. You may also raise a support ticket through Help Center.

Incomplete requests may delay review. We may ask for additional verification to prevent fraud, duplicate claims, and unauthorized account actions.

Unless required by applicable law, refunds are typically not available for: partial month usage after refund window expiry, promotional or discounted plans marked non-refundable, one-time implementation services already delivered, or accounts suspended for policy violations.

We also reserve the right to deny repetitive refund abuse, chargeback manipulation, or materially consumed services where substantial value has already been delivered.

Eligible requests are usually reviewed within 7-10 business days. Approved refunds are generally issued to the original payment method. Final settlement timelines depend on your payment provider, issuing bank, and network rails.

We cannot guarantee exact posting dates once a refund has been initiated by GreenKhata Technologies Pvt. Ltd.. You should contact your bank if reversal confirmation is not reflected within the provider SLA window.

If you were charged more than once for the same order, or charged in error due to a technical fault, we will prioritize investigation and, where verified, issue a corrective refund or account credit as appropriate.

To speed resolution, share payment timestamps, transaction IDs, statement screenshots, and your registered business account details.

Upon approved full refund, paid subscription benefits may be removed, and your account may move to a free or restricted plan. Data retention and export rights continue as per our terms and privacy commitments.

If a partial refund or credit is granted, corresponding feature limits or usage balances may be adjusted to reflect corrected billing status.

Initiating a chargeback without first contacting support can delay resolution and may trigger temporary account restrictions while payment disputes are investigated. We encourage direct support escalation for faster outcomes.

Fraudulent or abusive chargebacks may result in service suspension, collection actions, and legal remedies available under applicable law.

Nothing in this policy limits non-waivable rights available under the Consumer Protection Act, 2019 or other applicable consumer laws in India. Eligible users may seek statutory remedies before competent authorities where legally applicable.

This policy sets baseline commercial standards and should not be read to reduce protections that cannot be contractually excluded.

Refunds may require invoice correction, credit note issuance, or other tax treatment depending on transaction stage and prevailing GST requirements. Tax components, where applicable, are processed in line with legal accounting requirements.

You remain responsible for your own books and statutory filings, and should consult your tax advisor for specific accounting treatment.

We may update this Refund Policy to reflect product evolution, payment partner requirements, legal obligations, and anti-abuse controls. Updated versions become effective upon publication unless stated otherwise.

Continued use of paid services after policy updates constitutes acceptance of the revised terms.

For refund support, reach us at support@greenkhata.ai or through Help Center.

Legal context is governed by Indian law, with jurisdiction at Bengaluru, Karnataka, India. For related documents, review Terms & Conditions and Privacy Policy.